FAQ

Common Issues to help you get up and running!

Help! I got a key that isn't working!

First make sure your switch doesn't have a bent pin by pulling the switch and verify the pin is good and straight, if it isn't gerntly bend it back and reinstall your switch.

If the pins are straight, disconnect/turn off your keyboard and verify your diode is installed in the proper direction and both the diode and swtich socket are soldered completely.

How do I connected my Wired Keyboard?

Please see the Wired Keyboard First Time Setup Guide.

First connect the TRRS cable to each half. Next plug in your usb C cable from your keyboard to your computer.

Remember, when disconnecting, always disconnect the USB first, then the TRRS. When connecting, however, plug in the TRRS first THEN the USB cable. If you disconnect your TRRS while your USB is plugged in or after the USB is plugged in then you will cause your keyboard to crash.

How do I connect my Wireless Keyboard?

Please see the Wireless Keyboard First Time Setup Guide.

Turn on both halves of your keyboard and then add your blue tooth keyboard to the device.

My Keyboard isn't Powering on!

Wired: Make sure your USB and TRRS cables are FULLY inserted. If you are using a USB hub, bypass this and plug directly into your computer.

Wireless: Make sure your batteries are fully charged. Do so by turning your switch on then plugging in a USB C cable/charger into the usbc port.